Refund and Returns Policy

Return and Refund Policy

At Shree Derewala Jewels, we prioritize your satisfaction and aim to provide a seamless shopping experience. Please review the comprehensive details of our Return and Refund Policy below:

1. Returns Eligibility:
   • We accept returns for items that meet the following criteria:
     • The item is unused, unworn, and in its original condition.
     • It is returned within 14 days of the original purchase date.
     • The item is accompanied by the original packaging, tags, and any related accessories.
2. Initiating a Return:
   • To initiate a return, please contact our customer service team within 14 days of receiving your order at shreederewalajewels@gmail.com to request a Return Authorization (RA) number.
   • Returns received without a valid RA number may be subject to delays or refusal.
3. Return Authorization (RA) Process:
   • Upon approval of your return request, you will be issued a unique RA number along with detailed instructions for returning the item(s).
   • Please ensure that the RA number is clearly marked on the outside of the return package to facilitate processing.
4. Refund Processing:
   • Once we receive your returned item(s) and they are inspected for eligibility, a refund will be initiated to the original method of payment within [number] business days.
   • Shipping and handling charges are non-refundable.
5. Exchanges:
   • Customers have the option to exchange a product with a new one by contacting us. 20% of the value of the goods ordered can be exchanged for a new product. (Applies for Bulk Order Only.)
   • We do not offer direct exchanges for returned items. If you wish to exchange an item, we recommend initiating a return and placing a new order for the desired item.
6. Damaged or Defective Items:
   • In the rare event that you receive a damaged or defective item, please contact us immediately upon receipt.
   • We will work with you to resolve the issue promptly, whether through a replacement, repair, or refund.
7. Non-Returnable Items:
   • Certain items, such as custom-made jewelry or personalized pieces, are non-returnable and non-refundable unless they are damaged or defective upon arrival.
   • Items purchased during a sale or with a discount are eligible for return.
8. Return Shipping:
   • Customers are responsible for return shipping costs unless the return is due to an error on our part or the item is damaged or defective.
   • We recommend using a trackable shipping service and purchasing shipping insurance for your return shipment to ensure its safe and timely delivery.
9. Cancellation Policy:
   • Orders can be canceled within [number] hours of placement, provided they have not yet been processed or shipped.
   • Once an order has been processed or shipped, it is subject to our standard return policy.
10. Contact Us:
    • If you have any questions or concerns regarding our Return and Refund Policy, please feel free to contact our customer service team at shreederewalajewels@gmail.com or +91992957784.

By making a purchase from Shree Derewala Jewels, you acknowledge and agree to abide by the terms and conditions outlined in this Return and Refund Policy.

Thank you for choosing Shree Derewala Jewels for your jewelry needs. We value your trust and are committed to providing exceptional service and support throughout your shopping journey.